Shipping Information

All shipping within North America is complimentary for purchases over $500. If the purchase is less than this amount a flat fee of $12.99 will be charged for shipments within Canada, and $19.99 for shipments to the USA.

For orders totalling $1-$999 Canada Post or Fedex is the typical carrier. Packages are shipped expedited with tracking information sometimes with a signature required usually arriving within 1-10 business days.

For an additional fee, orders within the amount of $1-$499 can be upgraded to overnight Fedex delivery with tracking and a signature required for a $40 fee.

For orders $500-$999 the complimentary Canada Post/Fedex shipping can be upgraded to Fedex overnight delivery with tracking and a signature required for an additional $27.01 on domestic shipments, and $20.01 for international shipments. Please contact us before purchasing so we may factor your upgraded shipping method into your order.

For orders $1,000 and over FedEx is our preferred handler. All Fedex packages for this amount are sent via overnight delivery with tracking information and a signature required. Please note although Stones always selects and pays for overnight delivery Fedex occasionally can’t honour the timeline due to internal delays or external issues such as weather. The Tracking information given will provide up to date information regarding this.

Some packages may arrive by alternate carrier based upon size, price, or destination. If a certain carrier does not deliver to your area, please indicate your preferred method in the ‘Shipping Instructions’ form on the checkout page.

After a purchase is made you will receive an email within 48 hours with further details. If Canada Post is the handler the email will let you know that your item has shipped and what the tracking details are. If Overnight Fedex is used an email will arrive asking for your preferred delivery date from Tuesday-Friday. Once this is confirmed your package and tracking information will be sent. We try our best to ship pieces in a timely manner, however extraneous circumstances may sometimes cause unforeseen delays.

Taxes are charged based on shipping destination. Within Canada taxes are calculated using the provincial tax code. Purchases destined to the United States will not incur any Canadian sales tax.

The overwhelming majority of our goods are produced in Canada meaning duties are typically waived under the USMCA agreement. Pieces labeled as ‘Made in Italy’ or ‘Italian Made’ are likely to incur a duty or import charge.

Please note that Stones Jewellery typically dosen’t ship outside of North America, however If this is something you are interested in please email us though our “Contact us” page or call us at 250-382-4841 and we will do our best to accommodate.