Warranty Policy
Stones is committed to the high quality and integrity of our work. The majority of our pieces come with an included warranty. This warranty includes the stones and setting of the piece and does not expire. We will still repair any of our jewellery with damage or loss not covered under warranty at our cost.
A copy of the original receipt is ideal to ensure your warranty process goes smoothly; however, we do keep all clients' purchase records on file and can find your transaction with a bit of key information provided.
Certain exclusions apply to this warranty:
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Sensitive Stones: The following center stones are not warranted against chemical damage or rough wear: Pearls, Emeralds, Opals, Jade, Amber, Turquoise, Lapis Lazuli, Coral, Malachite, Tanzanite, Beryls, Ammolite, Rhodochrosite, Moonstone, and Zoisite. These stones require special care and are not meant for everyday wear in all conditions. However, all of these will still be covered under our cost-to-repair policy as described above.
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Italian Goods: Some of our imported Italian gold pieces also have exclusions. Due to their fine hand-worked designs and unique craftsmanship, a damaged piece can become irreparable. We vow to always try our best to assist in fixing these pieces.
- Loss of Stones Due to Lack of Maintenance: While small stones can become lost even with the best of care, large stones over 0.50 ct in a well-made setting should rarely have issues if cared for properly. Even if a larger stone is lost, we will still typically replace it under warranty; however, the setting will be subject to inspection prior to service. This inspection is done to ensure the loss or damage did not occur from neglect of basic ring maintenance, such as claw tightening. If the warranty will not cover the damage or loss, a Stones team member will inform the purchaser before any work is done. In this case, the work could be done under the cost-to-repair policy as described above.
- Transfer of Warranty: Typically, proof of being the original purchaser of a ring is required to claim its warranty. However, certain situations require case-by-case examination. These cases can involve gifting or inheriting a piece. While usually not necessary, proof of acquisition may be required if someone other than the original purchaser is claiming the warranty.
Our most important policy is to treat each case individually. No two jewellery pieces are the same, and neither are any two owners.
